Role: Senior Business Systems Analyst and Atlassian JIRA and BOX.com Administrator
Pls read info below around ONSITE expectations
IN PERSON IVS ONLY Local Richmond candidates preferred
Expected Duration: 1 year
Parking is available for contractors at no cost
Managers Note: IN PERSON IVS ONLY (No Exceptions) . If they cannot IV in person (on site) do not submit them. If they agree to an in person IV then try to request Virtual IV if selected then they will be removed from consideration so pls make sure they can commit to in person IV before submitting! VA ABC policy does not offer or allow for employee sponsorship at this time. VA ABC currently adheres to a Hybrid Work Policy requiring resources to be in the office 3 days a week and the other 2 days will be remote. Onsite days are M W TH or M W F. Office Hours are typically 8:00AM 4:30 PM (30 minutes unpaid lunch 40 hours per week).
Before you submit your candidate please make sure you discuss with them and that candidate can commit to 3 days /week ON SITE. Note: At any time Contractors may be required to be onsite 5 days per week.
ABOUT THE ROLE
IMPORTANT TO NOTE (FROM MGR): If a candidate comes in the door with previous Atlassian JIRA skills to meet the requirements that will give them a leg up! However if a candidate does not have the full spectrum of experience they will be expected to learn. All the training is free online for Atlassian JIRA. BOX.com administration is niche and I am not expecting anyone to walk in with that skillset as the candidate will need to learn this platform and the associated ABC security procedures.
This contract position will be serving as a Senior Business Systems Analyst and Atlassian JIRA and BOX.com Administrator. Should the authority purchase and implement other small COTS/SaaS applications this position would be instrumental in both their implementation and future maintenance and support.
In addition to support activities the incoming candidate will also be responsible for any requirements development and prioritization of enhancement requests. They will also be responsible for escalating platform related issues and partnering with the appropriate vendor for resolution.
The incoming candidate needs to be a selfstarter and fast learner who remains calm under pressure and who possesses excellent time management skills with an ability to communicate with colleagues from various areas of the organization.
Primary Responsibilities:
Serve as IT product configuration administrator for Atlassian JIRA BOX.com and any other small SaaS/COTS products implemented in future
Partner with business and IT stakeholders to identify and implement configurationbased enhancements to support Atlassian JIRA and BOX.com based on industry best practices
Troubleshoot and resolve configurationrelated issues and defects and determine whether to escalate to vendor support
Partners with the key stakeholders to evaluate product upgrades and perform an impact assessment on both the existing systems and business processes
Elicits and writes requirements for all requested enhancements to supported products
Creates and/or maintains appropriately detailed business and system documentation
Creates detailed data mappings as needed for data integration with legacy systems
Serves as an escalation point of contact for the IT Production Support Team for supported systems
Partners with key business and technical stakeholders to maintain and/or establish standards and governance to ensure adherence to standards when it comes to the administration maintenance and enhancement of the supported applications
Partners with key business and technical stakeholders to annually review maintain and/or develop an operational support plan for the products
Serve as the subject matter expert for both the use of the supported applications and their technical implementation
Works with other IT functional groups to resolve issues related to connectivity and interfaces with other ABC systems
Directs Stakeholders to submit a project initiation request for enhancements or additions that exceeds the bandwidth capacity and/or capabilities of daytoday administration and 3rd party vendor supported enhancements
Coordinates Release & Change Management efforts and for ensures that the change management process is followed for each release including those that contain just product configuration changes
Mentor(s) and trains a backup resource if/when available
Other duties as assigned such as a backup to the CAR BAR and VAL applications as needed for resource redundancy (training and guidance provided)
Required Experience/Skills:
Has previous experience as a Sr. BSA or Applications Analyst as either a cloudbased or onpremise COTS product administrator
Previous experience as functional level expert and administration of Atlassian JIRA (Jira Service Management Atlassian Access)
Ability to learn new products and systems quickly
Possesses excellent problem solving and technical troubleshooting capabilities
Is a selfstarter and independent worker; does not require detailed instructions on what tasks to complete or how to complete them
Works independently and is able to effectively and efficiently translate business process and technical goals into actionable tasks
Able to balance multiple assignments simultaneously based on priority and complexity
Possesses excellent verbal and written communication skills with both IT and Business Professionals at all levels of organization (able to speak to big picture as well as technical details and knows when to speak to each and how)
Diligently but tactfully pursues answers to needed questions to address gaps and advance work progress
Effectively facilitate meetings and requirements gathering sessions
Writes specific measurable and testable user stories with detailed acceptance criteria
Proficient with Microsoft Office 365 (Word Excel PowerPoint Visio)
Makes recommendations for the logical design of COTs product enhancements
Publishes clear and effective process flows
Critical thinking skills
Highly Desired:
Previous experience as JIRA Architect
Certified Atlassian Cloud Administrator
Previous experience using and/or administering BOX.com
Required/Desired Skills| Skill Required /Desired Amount of Experience | |||
| Experience as a Sr. BSA and as either a cloudbased or onpremise COTS product administrator | Required | 3 | Years |
| Previous experiencing using and/or administering Atlassian JIRA and/or Confluence | Required | 2 | Years |
| Develops clear and effective business and system documentation (process flows data mapping etc.) | Required | 5 | Years |
| Effectively facilitate meetings and requirements gathering sessions | Required | 4 | Years |
| Previous experience troubleshooting software related issues and defects (both SaaS/COTs and InHouse developed) | Required | 2 | Years |
| Basic SQL Skills (Select only ability to write complex joins) | Required | 5 | Years |
| Full SDLC experience | Required | 5 | Years |
| Experience working and partnering with Vendor Support | Required | 2 | Years |
| Previous experience using and/or administering Box.com | Highly desired | 1 | Years |
| Previous experience as JIRA Architect | Highly desired | 1 | Years |
| Certified Atlassian Cloud Administrator | Highly desired | 1 | Years |
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