Job Description

Job Summary Details:

The Airport Customer Service Representative provides assistance and information to Airport passengers. 

Pay : $20.50 per hour

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Shift : 

4am-1pm Monday-Thursday
10am-2pm Friday-Monday & Wednesday
1pm-9pm Tuesday- Saturday
3:30-10:30 Thursday-Monday
3:30-10:30 Saturday-Wednesday

3:30-10:30pm Tuesday-Saturday

3:30-10:30pm Sunday-Thursday

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit  ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

General Responsibilities: 

Responsible for assisting airline passengers at the Airport requiring assistance other than transportation. 

Specific Duties / Essential Job Functions:

• Act as liaison at the information booth in baggage claim. 

• Stationed at various airport locations, including the main ticket lobby level to answer questions and provide information to passengers. 

• Greet and assist passengers arriving from international flights. 

• Bin running for TSA as required. 

• Other duties as required.

• Physical Demands: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

▪ The individual may be required to stand and walk for 2/3 or more of the work shift. 

▪ Individual may be required to talk, hear and use hands to handle or feel for 2/3 or more of the work shift. 

▪ Individual may be required to lift up to 75 pounds at various times or occasions during their shift.

▪ The individual must be able to work in a high stress environment.

Work Environment:

The work environment characteristics described herein are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

▪ The work environment has a moderate to high noise level.

Specific Job Knowledge, Skill, and Ability: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described herein are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

▪Language Skills: Ability to communicate effectively in the English language. Ability to read and interpret documents such as government issued identification items, safety rules, operating and procedure manuals, and employee handbooks. Ability to effectively present information and respond to questions from managers, clients, customers and the general public.

▪Math Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

▪Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

• Employee must comply with the Company’s uniform and grooming standards and must wear his or her SIDA badge/Airport ID at all times. 

• Employee must comply with all guidelines and policies set forth in the ABM Employee Handbook. These policies include, but are not limited to, the Company’s Attendance Policy, Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy.

Education:

• High school diploma or GED required.

Experience: 

• 1-year customer service experience is preferred. 

• Previous airport, baggage handling, warehouse, or porter experience preferred. 

• Basic computer skills, including understanding of basic software applications. 

• Ability to use hand-held devices or tablets.

Other Requirements: 

• Must be 18 years of age or older. 

• Must work schedule as assigned. 

• Must submit to and pass a drug screen. 

• Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including successful completion of a background check and ten-year work history. 

This job description is subject to change at any time at the discretion of management.

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, 88N, LS, 0431, 2T2X1

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About Us


ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit


ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.


ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.


ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at ABM does not accept unsolicited resumes.

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