Job Description

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:
• Full Time employees have access to Medical and Dental insurance to fit your needs
• Pyramid Global Learning (You can grow both personally and professionally through on-line webinars and self-study courses)
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn’t love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details Westin Tampa Bay is a AAA Four Diamond hotel and boasts a beautiful location on the water with magnificent bay views and amenities. We are located just three miles from Tampa International Airport with easy access to popular attractions and the Westshore business district.

Westin Tampa Bay is seeking to fill our Barista position. Must have extensive customer service skills and experience in specialty coffees.

• Excellent customer service and computer skills a must.

• Greets all guests with enthusiasm and friendliness.
• Maintain positive guest relations at all times.
• Be familiar with all the resorts services/features and local attractions in order to assist the guest.
• Resolve guest complaints and concerns to ensure guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain knowledge of specialty coffee, Starbucks brand, and products as well as the food menu.
• Answers guest questions about food, beverages, and our facilities accurately and in a friendly.
• Does side work during non-busy hours.
• Provides the highest level of service in accordance with our standards.
• Maintains a professional appearance at all times.
• Clean and reset counters as guest departs.
• Reports to work as scheduled, in uniform, and ready to be in position.
• Maintains professional relationships with all co-workers.
• Follows checklists and standard operating procedures.
• Performs duties as assigned.
• Constantly increasing knowledge of food, beverages, and other products and services.
• Responsible for constant sanitation, organization, and proper food handling.
• Prepares work area for either opening, mid-shift, or closing in accordance with company standards.
• Punches clock in full uniform, ready to work, and no earlier than five minutes prior to shift.

General Skills / Qualifications

• At least 18 years old.
• Maintains a current state alcohol serving permit. (TABC)

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