Job Description

Call Center Representative
Location: Orlando, FL (Hybrid)
Salary Range: $42,000 - $48,000 annually, plus benefits

About Us:
We are a dynamic and rapidly growing company in Orlando, FL, dedicated to delivering exceptional customer service experiences. We are seeking a motivated and detail-oriented Customer Service Representative (CSR) to join our team. This hybrid position allows for a balance between working remotely and from our Orlando office, providing flexibility and support to our employees.

Position Summary:
As a Customer Service Representative (CSR), you will be the first point of contact for our valued customers. You will play a crucial role in providing top-notch service by handling inquiries, resolving issues, and ensuring a positive experience. This role requires someone with strong call center experience and familiarity with Salesforce, who is committed to delivering outstanding customer support.

Key Responsibilities:

• Handle inbound and outbound calls professionally and courteously, providing excellent customer service at all times.
• Respond to customer inquiries, issues, and complaints promptly and efficiently, ensuring customer satisfaction.
• Utilize Salesforce to manage customer information, track interactions, and document case resolutions.
• Collaborate with other departments to resolve complex customer issues and provide a seamless service experience.
• Proactively identify and escalate potential customer concerns or trends to management.
• Maintain a thorough knowledge of our products, services, and policies to effectively assist customers.
• Meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction scores, and case resolution time.
• Contribute to team efforts by achieving individual and team goals.

Qualifications:

• Minimum of 2 years of experience in a call center environment, preferably in customer service or support roles.
• Proficiency in using Salesforce for customer relationship management (CRM) and case management.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with a customer-centric approach.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• High level of empathy, patience, and a positive attitude when dealing with customers.
• Ability to work independently and as part of a team in a hybrid work setting.

Benefits:

• Competitive salary ranging from $42,000 to $48,000 annually.
• Comprehensive health, dental, and vision insurance.
• Paid time off (PTO) and holiday pay.
• 401(k) plan with company matching.
• Ongoing training and professional development opportunities.
• Flexible hybrid work environment.

How to Apply:
If you are passionate about providing exceptional customer service and have the required call center experience and Salesforce knowledge, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience.

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