Charity Support Representative CSR Job at Envision Executives, Fort Worth, TX

RlpBS2h5MUhKakU3WE9CUWdaTWdyV05hbUE9PQ==
  • Envision Executives
  • Fort Worth, TX

Job Description

Job Description

Job Description

We are looking for a customer service oriented customer support, assist and to manage non profit marketing campaigns throughout the area. Candidates should have a fundraising spirit and philanthropic heart and will be the liaison between the charity and the public! 

The Charity Customer Support Representative will provide fundraising and donation information to the community and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best Customer Support Representatives and Managers are genuinely excited to help customers. They’re outgoing, engaging, patient, empathetic, and passionately communicative. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. This is a social role type someone who loves to talk to people!! 

CSR Responsibilities! 
  • Identify and assess donors’ needs to achieve satisfaction
  • Generate fundraising donations and leads 
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle question, complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies in conjunction with our charity bylaws and guidelines 
  • Take the extra mile to engage donors and educate on behalf of the charity!
CSR Skills We Love! 
  • Proven customer support experience or experience as a client service representative
  • Philanthropy experience, charity experience or any form of helping others!
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively

 

Powered by JazzHR

QK3J37k0xQ

Job Tags

Similar Jobs

TaskUs

Bilingual Call Center Representative - Critical Safety Job at TaskUs

 ...experiences for both drivers and riders in a rideshare business. Some calls may be difficult, so not everyone will qualify for this role. We...  ...-facing experience in industries such as hospitality or contact centers, demonstrating a strong ability to establish rapport with... 

Beacon Hill

Development Operations Assistant Job at Beacon Hill

 ...Our client, a local non-profit in Boston, is seeking a temporary Development Operations Assistant to join their team! This role is onsite in Boston, temporary for approximately 3 months, full time hours 40 hours per week, and paying up to $25/hour. Interest in non-profits... 

L3Harris Technologies

Specialist, Info Security Systems Engineer Secret - Palm Bay, FL Job at L3Harris Technologies

 ...prior related experience System test and evaluation methods and RMF assessment methodology & process. Minimum of Collateral Secret security clearance required. Must be able to obtain and maintain a DOD 8140 certification (or NIST 800-181), appropriate for the position... 

Direct Demo

M/T/W Hillsboro Costco Sales Rep needed - $25/hr + COMMISSION! Job at Direct Demo

 ...Description WE'RE CURRENTLY HIRING A SALES REP FOR THE HILLSBORO COSTCO! Seeking positive, energetic, and sales-focused professionals...  ...is ideal for people looking to supplement their income with part time work. Compensation: Starting at $25 an hour plus BONUS... 

Direct Demo

SALES REP - $26/hr + COMMISSION!! Gilroy Costco Job at Direct Demo

 ...Description Job Description WE ARE CURRENTLY HIRING FOR THE GILROY COSTCO LOCATION! Seeking positive, energetic, and sales-focused...  ...is ideal for people looking to supplement their income with part time work. Compensation: Starting at $26 an hour plus BONUS...