Job Description

Job Description

Job Description

B&S Home Center , a Nation’s Best Holdings, LLC company, is seeking outgoing and motivated

Customer Service - Floor Sales / Parts Counter Team Member candidates for our Gilmer , Texas location.

We’re focused on people and relationships first and we’re passionate about customer service and continuous improvement. Are you looking to join a company that is focused on growth? If you enjoy working hard in a fast-paced environment, then join our growing team.

What’s It Like To Work for Nation’s Best?

• Teamwork: All of our positions, in all of our stores, are hands-on. We work together, whenever necessary, to ensure a positive customer experience every time, every day.
• Support: We have local resources and a Dallas Support Team to help you along the way and to partner on projects, as appropriate.
• Autonomy: We empower entrepreneurial spirit in all our associates.
• Relationships: We believe the core of our business is the relationships we build.
• Continuous Improvement: We are focused on continuous improvement, ensuring expertise and solid best practices are shared across all of our divisions and stores.
• Efficiencies: We maximize efficiency through best-in-class technology and consistent business practices nationwide.
• Growth Mindset: We are focused on long-term growth, both in our associates and the company.
• Atmosphere: This is not a suit-and-tie environment. We roll up our sleeves and get the job done.
• Community Service: Our divisions and associates are committed to serving and contributing to the communities in which we live and work.
• Safety: We strive to provide a work environment that is safe and healthy for all of our associates and customers. We want everyone to go home in the same condition in which they came to work that day.

What Does a Customer Service - Floor Sales / Parts Counter Team Member Do?

• Provides exceptional customer service by engaging with customers, greeting and thanking them, and assisting with their needs
• Answers phone calls in a polite and timely manner, addressing customer inquiries and providing assistance
• Assists customers in locating products, offering recommendations, and providing personalized information
• Upsells and promotes items to increase overall sales and enhance the customer experience
• Highlights Do It Best reward program to customers, encouraging their participation to foster customer loyalty
• Follows company standards and procedures to ensure efficient operations and meet customer expectations
• Assists customers at the parts counter by identifying, locating, and recommending appropriate parts and accessories for their specific needs
• Processes checkouts accurately and efficiently, adhering to proper cash handling procedures
• Continuously seeks product and project knowledge to better assist customers and identify unique selling opportunities
• Resolves customer issues with the support and guidance of management
• Performs minor mechanical repairs and troubleshooting at the parts counter as needed to assist customers
• Maintains a clean, organized, and safe work environment
• Performs any other tasks as assigned by supervisors or management

What Does It Take to Be Successful as a Customer Service - Floor Sales / Parts Counter Team Member?

• High school diploma or equivalent preferred
• Proficiency in using computers and operating point-of-sale (POS) systems
• Bilingual (English/Spanish) proficiency is a plus
• Results-oriented with the ability to serve stores with humility and be a steward of Nation’s Best’s values
• Demonstrated ability to manage multiple tasks in a fast-paced environment while remaining adaptable and flexible
• Strong interpersonal skills with the willingness to consistently provide superior customer service skills
• Mechanical skills and experience with parts identification and troubleshooting are a plus
• Physical ability to lift and carry items weighing 25-50 pounds, as well as perform tasks like bending, twisting, squatting, and reaching throughout the work shift
• Availability to work a flexible schedule, including nights and weekends, to accommodate the needs of the business

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