Customer Success Manager Job at April, New York, NY

RkpFTmlpMUxKencxVSt4YWg1WWhyMkZma0E9PQ==
  • April
  • New York, NY

Job Description

Salary: $110,000 - $120,000

Looking for a higher salary? Apply anyway! This band is a reflection of the job description as written. We are more than happy to speak to more experienced candidates who may require a higher salary and discuss that experience in our first phone screen.
About The Role

april is on the lookout for a driven Customer Success Manager to play a pivotal role in our client relationships. In this role you'll have the unique opportunity to work hands on with our partners and act as their main point of contact. You'll have the chance to onboard and walk partners through our cutting edge implementation process-establish strong relationships and align with their specific expectations. This team works hands on to ensure alignment on partner needs as well as addressing any challenges to ensure retention.

If you're all that and looking to collaborate, quickly adapt, and grow professionally you should definitely consider applying to join us on our journey! Do keep in mind that this is a HYBRID position for candidates based in NYC requiring 2 in office days per week (Tuesday, Thursday). Open to remote candidates located on EST or CST.

Key Responsibilities:
  • Manage April's most critical bank partnerships, with a focus on driving the execution of joint initiatives and launching new offerings to benefit April's users
  • Build a best-in-class partner management model
  • Leverage industry knowledge to craft thoughtful partnership and product strategies
  • Navigate banks and issuers to execute deals supporting said strategy and help ensure proper execution
  • Gather inputs from and coordinate with internal cross-functional stakeholders (tax, product, engineering) on creation and execution of client strategy
  • Help find the right stakeholders that can champion April, educating them on our value proposition and executing deals that address their needs and support our strategy
  • Leverage significant industry experience to help our internal teams compose our holistic account management strategy
Experience:
  • Experience in partner management, business development, or a related role, ideally in the financial services industry
  • Exposure to the tax or accounting industry is a plus, but not required
  • A passion for product-centric environments and the ability to work effectively across teams with multiple dependencies
  • Analytical thinking with a knack for problem-solving and creating value for partners and end users
  • Strong communication and negotiation skills
  • The ability to learn quickly, adapt to a fast-paced environment, and contribute to operational success
  • A proactive mindset, with the drive to see projects through to completion
About April

april is redefining the tax software industry with our cutting-edge technology and innovative approach. Backed by top-tier investors such as Treasury, QED, Nyca Partners, Team8, Euclidean Capital, and Atento Capital, we partner with financial service companies, fintechs, and payroll providers to seamlessly integrate mobile-friendly tax solutions into their platforms.

Our mission is to transform tax management from a once-a-year chore into a proactive, year-round process. Through our advanced AI technology, we're breaking down the barriers of the tax industry to offer intelligent, white-labeled solutions wherever financial decisions are made. April

Job Tags

Remote job, 2 days per week,

Similar Jobs

Pursuit Collection

Pastry Chef (Glacier NP) Job at Pursuit Collection

 ...employee dining room, and coffee shop Create pastry/dessert specials for sale in dining room and bar Inventory and communicate with Chef and storekeeper to order all necessary recipe ingredients Create prep lists and item pars for baking and pastry team Create baking and... 

Capital One

Senior Software Engineer, Full Stack (Java or Go) Job at Capital One

Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer, Full Stack (Java or Go) Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive,... 

Schill Landscaping and Lawn Care Services Inc

Snow Removal Equipment Operator Job at Schill Landscaping and Lawn Care Services Inc

 ...Job Description Job Description SNOW REMOVAL EQUIPMENT OPERATOR JOB SUMMARY # Be experienced in driving in winter weather conditions. # Monitor weather correspondence and be aware of upcoming snow events. # Safely drive a Kubota or large tractor in various... 

Website Depot

Senior Web Developer (Remote or Hybrid) Job at Website Depot

 ...a digital marketing agency based in Los Angeles, California. We are currently seeking a talented and experienced web developer to join our team for remote work. The preferred candidate is highly proficient in WordPress.We work with many clients in Southern California... 

CEDARS-SINAI

Pharmacy Technician - Infusion Center Job at CEDARS-SINAI

 ...row on the "Best Hospitals" Honor Roll. Days/Hours: Monday - Friday, 8hrs - day shift As a full time Infusion Center Pharmacy Technician at Cedars-Sinai Medical Center in Los Angeles, California, you will be responsible for the preparation, distribution and...