Desktop Support Technician- MAC support Job at Ovation Workplace Services Inc., Mettawa, IL

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  • Ovation Workplace Services Inc.
  • Mettawa, IL

Job Description

Job Description

Job Description

Job description:

We are seeking an a AppleMac Support Specialist to support our a client with Apple managed services clients.

Job Responsibilities:
Accept and respond to end-user support tickets and projects according to client contract, processes and policies, within the appropriate contracted timeframes.

Provide onsite and remote desktop support for OSX.

Qualifications:

· 3-5 years of Mac support in a business environment experience (not right out of college).

· Corporate Enterprise level experience preferred, but would consider not ideal to be coming from the genius bar experience, but would consider it.

· Mac OS should be primary experience. their bread and butter, if they have Windows experience is a plus great, but Mac is the most important but not required

· Experience with all Apple devices. ; Primarily Macs, and hands on experience with but also iOS devices, iPads and iPhones.

· Experience working in a managed Mac environment. JAMF experience a big major plus.

· The ability to work and communicate with a wide variety of skill levels: designers, scientists, executives and executive assistants.,

· Multitasking and the ability to remain calm under pressure.

· Good decision making, quick learner, and the ability to retain information.

· Methodical troubleshooting skills.

· Apple Certifications are good preferred to have but not required. Must have a More important is thorough knowledge of the MacOSmacOS, an especially how it operates in an enterprise environment. and an agile brain

· Provide eExamples of issues that the candidate has resolved to this person would be troubleshooting include but are not limited to FileVault issues, password related issues, certificate/keychain issues, application issues (particularly Outlook and OneDrive), OS errors, and all other issues that can occur with Macs working in an AD environment.

· Advanced knowledge of Macintosh (Mac OSX server), OS installation, OSX configuration and troubleshooting, Apple Remote Desktop, cloning OSX desktop, and other Apple end-user products and support elements.

· Must have excellent verbal and written communications skills, as you candidate will be working in a customer service environment.

· Ability to travel between to and from client’s sites.

· This Ccandidate will be tested on his/her technical experience and ability with Apple devices and environment support.

· Daily reporting to clients.

· Tracking time and job notes in job ticketing system and time tracking software.Experience with thoroughly documenting work in a ticketing system, such as ServiceNow.

·

· Candidates must If you do not have Apple Macintosh experience AND/OR certifications, to please DO NOT apply for this rolejob.

Job Tags

Contract work, Remote job,

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