Job Description
ROADHOUSE CINEMAS OFFERS
FREE MOVIES, POPCORN & SODA!
"My favorite thing about working at Roadhouse
is the people I work with." - Kat, Team Lead
"Conductor" is our version of a host!
The role of the conductor is to lead the excitement of the Railyard Gaming + Gastropub experience, from the first impression to the last impression, through seating in the dining room, communicating with serving staff, bussing and cleaning. He/she will understand the culture of the concept, and be able to expressively educate all guest inquiries. The Conductor will maintain professionalism in a positive environment, and uphold the quality standard of our service to ensure guest satisfaction. He/she will assist in the safety of our guests by utilizing all safety guidelines and policies to ensure guest safety and satisfaction.
Duties include but are not limited to...
· Multitask with a sense of urgency, while maintaining consistency and accuracy
· Ensure guest safety by following all required safety processes and protocols
· Anticipate guest perception / needs
· Ensure proper usage of RHC equipment (IPad, card readers, Venue Valet touch screens)
· Answer phones with professionalism, effectively addressing guest questions and concerns.
· Answering phones and communicating with servers in regards to large parties.
· Giving guests accurate wait time estimates, setting up a waitlist.
· Know and communicate Railyard menu specials.
· Work with guests on website accessibility issues and general website troubleshooting
· Engage in professional communications with staff and guests
· Assist guests with knowledge of arcade directions.
· Providing customers with menus and answering any initial questions they may have.
· Optimizing seating at different tables to ensure even workload for wait staff.
· Mark the table in the RailYard that has been occupied on the floor plan, reset when tables are cleared.
· Greeting customers as they walk into the restaurant, Helping guests and guiding them to their table.
· Accommodates any special needs to guests, i.e. boosters, highchairs, disabilities.
· Effectively seat guests in RailYard to balance workload for RailYard Reps
· Communicate via walkie with Expediting Dept for assistance when needed
· Must adhere to liquor laws and alcohol policies
· Pre-bus and keep up with overall cleanliness of RailYard.
· Maintain facility cleanliness inside and out, including debris in walk ways, re-setting, restrooms, lobby and patio
· Complete side-work as assigned
· Review bathroom cleanliness each time you use it (per training guidelines), and per assigned duties
· Trash removal
· Teamwork, assisting with all other departments as needed.
· Perform other duties as assigned
Experience and Education:
· Basic math skills
· Must obtain Title 4 certification and Food Handlers Card within 30 days of hire.
· No previous experience necessary
· Prior Hosting experience is a plus
Physical Requirements
· Frequently stoop, kneel, crouch, or crawl
· Regularly: stand, walk, climb stairs, balance
· Use hands to grip, handle, feel, reach
· Listen & Communicate
· Lift 25 pounds or more at waist or shoulder level.
Application Deadline: Until position is filled
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