Job Description

Job Description

Job Description

Job Summary

Provides high-quality housing counseling and coaching services as assigned to clients based on specific needs to assist in obtaining or maintaining safe, decent, and affordable housing. The Housing Counselor conducts individual counseling, goal setting, assessments, financial education, budgeting, and credit counseling to ensure effective and efficient delivery of services to participants.

Duties and Responsibilities

1. Gather information from clients and assess the best way possible to help make solid decisions in improving or stabilizing the clients’ housing situations which includes but not limited to rental, home purchase, post-purchase, credit building, and/or foreclosure prevention. 

2. Assesses client needs and assists in identifying solutions to specific housing and credit needs through a variety of program options within a reasonable period of time.

3. Developes a success plan with each client that identifies specific needs/goals, the steps necessary to meet the goals, and the timeframes to complete the program.

4. Maintains confidentiality of client information as well as the official records/documents to ensure compliance with federal, state, and local regulations.

5. Maintains necessary data and client files to track progress and contribute to aggregate service data on demographics, needs, and accomplishments for reporting purposes.

6. Assists departmental management to analyze data and prepare various reports to LUL senior management, and/or governmental and funding streams.

7. Audits files to ensure compliance with the current regulations ensuring CHFE policies are followed.

8. Conducts homebuyer and rental education, foreclosure intervention and budget, and credit workshops both in person and using telecommunications to promote increased awareness of the Louisville Urban League and its program

9. Meets all performance standards and requirements for program contracts/grants for all funders, including HUD and the National Urban League.

10. Other duties as assigned: The intent of this job description is to provide a representative summary of the major duties and responsibilities of this position. The Housing Counselor may perform other job-related tasks not specifically presented in this job description. 

11. COVID-19 vaccination, preferred. 

Knowledge, Skills and Abilities

To be successful the incumbent should, at a minimum, possess skills, knowledge or abilities in the following:

• Must be a HUD Certified Housing Counselor or achieve this credential within 60 days of hiring. See:

• Be familiar with NeighborWorks.org and the Center for Homeownership Education & Counseling (NCHEC)

• Demonstrates ability to exercise sound judgment and make independent decisions.

• Has the proven ability to facilitate and lead effective group education sessions and to deliver high-energy presentations.

• Possesses a strong understanding of home purchase process, credit reporting, and personal budgeting.

• Must have excellent presentation skills and strong business communication skills; written and oral.

• Have excellent social skills with an ability to quickly build rapport with residents, clients, partners and the general public.

• Maintains thorough files, documentation and is extremely organized.

• Possesses strong working knowledge of Google Workspace products (Docs, Calendar, Drive) as well as experience with a client management system (CMS) / database.

• Is team-oriented and has the ability to think strategically with other staff.

• Must be highly motivated, goal oriented and bilingual is a plus.

• Punctuality is a must and willing to work as needed.

• Occasional out-of-town travel and ability to work some nights/weekends.

• A valid driver’s license is required and you are willing to use your own automobile.

Education and/or Experience

• Associate’s degree or two years of college in Business, Social Work or related field and three years of housing and default mortgage counseling preferred.

• HUD certifications in Housing and Foreclosure Counseling preferred.

• Minimum one year utilizing Neighborworks Counselormax Software.

• One plus years in housing counseling experience.

• Two years of Loss Mitigation policies and procedures experience preferred.

• Minimum one year in banking, legal, personal money management or real estate.

Other Duties as Assigned: The intent of this job description is to provide a representative summary of the major duties and responsibilities of this position. Incumbents may be asked to perform other jobs–related tasks not specifically presented in this job description. 

Work Environment

In this position, the workweek is Monday through Friday with evenings and weekends. The incumbent should expect to spend time in a comfortable, indoor office environment. Much of the incumbent’s time will be spent at a computer using Google Suite Software, Zoom, and on the phone.  Some local and statewide travel is common in order to meet with strategic partners and potential customers. As such, a valid driver’s license, insurance, and reliable transportation is required. Reimbursable mileage, does not include commuting to and from work.

We believe in change. The Louisville Urban League is a nonprofit, nonpartisan, community service organization dedicated to eliminating racism and its adverse impacts on our community. Our mission is to assist African Americans and other marginalized populations in attaining social and economic equality through direct services and advocacy.

Company Description

We believe in change. The Louisville Urban League is a nonprofit, nonpartisan, community service organization dedicated to eliminating racism and its adverse impacts on our community. Our mission is to assist African Americans and other marginalized populations in attaining social and economic equality through direct services and advocacy.

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