Job Description

Job Description

Job Description

Shaffer Distributing, a national leader in the family entertainment, arcade, and vending equipment distribution industries, is seeking a detail oriented Order Fulfillment and Support Specialist. In this role you will receive, inspect and organize arcade game and vending machine parts from manufacturers. The Order Fulfillment and Support Specialist will also fulfill internal and external orders, handle shipping and maintain warehouse inventory.

Why You:

• Customer Focused: You will provide timely and professional responses to customer inquiries, ensuring high customer satisfaction.
• Detail Oriented: Your attention to detail will ensure a high level of accuracy in receiving, fulfilling and shipping orders.
• Tech-Savvy: Proficient in Microsoft Office. You’ll be creating and updating service orders, invoicing customers and transferring inventory in the system between warehouses.
• Team Player: Bring your communication skills to build strong relationships with internal departments, vendors and customers.

What You’ll Do:

• Shipping and Receiving.
• Fulfill internal part needs for all departments, divisions, and locations.
• Parts & inventory Management.
• Create & update service orders.
• Handle cash, check, and credit card transactions.
• Invoice customers on orders you complete.
• Order stock of all shipping product needs.
• Ordering parts from various manufacturers.

Part Sales (to be introduced in time)

• Complete part sales transactions for part inquiries from customers via phone and email.
• Customer communication from quote to invoice.
• Creating purchase orders
• Follow up with Vendors on backordered items.

Requirements:

This position requires excellent customer service, computer, and administrative skills, along with a strong attention to detail. Retail experience and/or knowledge of arcade game or vending machine parts preferred. The Order Fulfillment and Support Specialist will be reliable and self-motivated.

• Parts Sales, Order Fulfillment, Inventory Control, and/or Shipping and Receiving/Material Handling experience required.
• Work hours are Monday to Friday, 8 AM to 5 PM.
• Ability to use a pallet jack; prior experience is helpful.
• Capable of lifting 50-75 lbs.
• Proficiency with computers and phones; must be able to use a computer, phone, printer, scanner, and scale.

What You’ll Receive:

• Health & Wellness Benefits: Medical, Dental, and Vision plans to keep you healthy and thriving.
• Financial Security: Life insurance and a 401(k) with 4% company match to help you build your future, plus access to advisors.
• Stock Ownership: 100% employer-funded stock ownership—at no cost to you!
• Generous Time Off: Paid time off, paid holidays, and paid volunteer time to maintain work-life balance.
• Insurance Coverage: Company-paid STD/LTD insurance and life insurance for peace of mind.

Why Shaffer Distributing?

At Shaffer, we're more than just a distributor—we're a family. We’ve built a strong, relationship-driven company that values integrity, transparency, and collaboration. Our success is driven by our people, who create a supportive and caring environment. Over the last five years, we’ve experienced remarkable growth, and we’re committed to continuing that momentum. We take pride in our work and foster an environment where longevity and work-life balance are prioritized.

Shaffer is an equal opportunity employer and will give consideration to all qualified applicants without regard to race, color, religion, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.

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