Job Description

Job Description

Job Description

Position: Social Media Content Moderator

Location: 14002 E 21st St #600 Tulsa, OK 74134 (Onsite Position)

Terms: Full-time

Pay: $16/hr (Onsite premium of additional $1.50/hr)

Join Team Alorica

At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!

But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.

Job Summary

As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.

Key Job Responsibilities

Review Content (video, image, text) and conduct quality control, ensuring the content complies with local policies and regulations

• Become and remain knowledgeable about online community standards
• Interpret and apply complex policies and guidelines to content
• Review the reported content with agreed turnaround times and standards of quality
• Escalate issues outside of the company policy

Qualifications  

• High school diploma or GED  
• Strong computer navigational skills 
• Familiarity with Microsoft Office applications (Word, Excel) 
• Excellent oral and written communication skills 
• Exceptional listening/comprehension skills 
• Professional and courteous  
• Ability to handle viewing graphic and potentially disturbing content 
• Ability to react quickly and effectively with high attention to detail and fast learning ability 
• High level engagement 
• Possess a high level of professionalism 
• Good understanding of social media pop culture 
• Proven experience in overcoming unexpected difficulties and using logical problem-solving skills 

Work Environment  

• Regular work performed in a climate-controlled, call-center environment 
• Ability to work required full time schedule within our 24/7 hours of operation (subject to change based on business needs) 

Physical Demands  

• Constant sedentary work 

Benefits  

• Health, dental, and vision coverage/HSA 
• Paid Time Off (PTO)  
• 401K retirement plan  
• Leadership programs 
• Paid training and tuition reimbursement 
• Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies  
• Employee assistance program 
• Additional voluntary benefits 
• On-site amenities such as: Coffee & Snack bar, breakroom with shuffleboard and air hockey, ATM/Banking access, and so much more! 

Next Steps  

1. Place an application 
2. Complete your online assessment 
3. Our team will review your application 
4. If selected to move forward, our team will follow up directly   

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.  

Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. 

Qualifications

• High school diploma or GED 
• Customer service experience is a plus
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Professional and courteous 
• Customer oriented 

Work Environment

• Regular work performed in a climate-controlled, call-center environment
• Ongoing usage of phone and computer systems

Physical Demands

• Constant sedentary work

Benefits

• Health, dental, and vision coverage/HSA
• PTO
• Paid holidays and sick time 
• Optional daily pay or weekly pay
• 401K retirement plan
• Leadership programs
• Paid training and tuition reimbursement
• Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies 
• Employee assistance program
• Additional voluntary benefits

Next Steps

1. Place an application
2. Complete your online assessment
3. Our team will review your application
4. If selected to move forward, our team will follow up directly

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. 

Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Company Description

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

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