Job Description

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

The Joseph Hotel - Nashville

As the Director of Spa Operations, you'll be at the helm of creating unparalleled experiences in the realm of luxury wellness. Your role is pivotal in orchestrating seamless operations, ensuring impeccable service delivery, and fostering a culture of excellence within our spa sanctuary. Leading a team of dedicated professionals, you'll craft an environment where every guest is enveloped in luxury, relaxation, and rejuvenation.

1. Leadership and Team Management:

   • Provide visionary leadership, guiding and inspiring a team of spa professionals to deliver exceptional service and uphold the highest standards of hospitality.
   • Cultivate a collaborative and supportive work environment, fostering the growth and development of team members while promoting a culture of excellence and accountability.

2. Operational Excellence:

   • Oversee all aspects of spa operations, including scheduling, inventory management, and facility maintenance, to ensure efficient and effective day-to-day functioning.
   • Develop and implement standard operating procedures (SOPs) to streamline workflow, enhance productivity, and maintain consistency in service delivery across all areas of the spa.

3. Guest Experience Enhancement:

   • Champion a guest-centric approach, continuously seeking opportunities to elevate the guest experience and exceed expectations.
   • Monitor guest feedback and satisfaction metrics, identifying areas for improvement and implementing strategies to enhance guest satisfaction and loyalty.

4. Marketing and Revenue Generation:

   • Collaborate with the marketing team to develop and execute strategic initiatives to drive guest engagement, increase bookings, and maximize revenue.
   • Utilize data-driven insights and industry trends to inform marketing strategies, ensuring alignment with the spa's brand positioning and target audience.

5. Financial Management:

   • Develop and manage the spa's annual budget, overseeing revenue forecasting, expense management, and financial reporting.
   • Implement cost-control measures and revenue optimization strategies to ensure financial sustainability and profitability while maintaining a commitment to delivering exceptional guest experiences.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field; advanced degree preferred.
• Must hold a current esthetics, massage, or cosmetology license.
• Proven experience in spa management or luxury hospitality leadership roles, with a track record of success in driving operational excellence and guest satisfaction.
• Strong leadership and team-building skills, with the ability to motivate and empower team members to achieve common goals.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, team members, and stakeholders at all levels.
• Sound financial acumen, with experience in budgeting, financial analysis, and revenue management.
• Certification in spa management or related fields is a plus, demonstrating a commitment to professional development and industry best practices.

Join us in shaping unforgettable experiences and setting new standards of excellence in the world of luxury spa operations.

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