Description of Responsibilities Configures internal-office server, PC, network, telephony hardware, and software for customers. Performs on-site installation of server, PC, network, telephony hardware, and software for customers. Performs troubleshooting for remote & on-site server, PC, network, telephony hardware, and software for customers. Provides support for server, PC, network, telephony hardware, and software administration to customers. Performs installation and troubleshooting at site (Required business trip). Composes and issues work records and project records of installation and configuration for each customer. Reports and archives actual solutions and countermeasures of troubleshooting for future reference. Reports the status of each project and troubleshooting progress to your team/project leader. Performs product research and market trend analysis as requested by your team leader. Drafts proposal and/or quotation for customers as requested by your team leader. Controls projects, vendors, and sub-contractors for delivery and completion of projects on time. Technical Qualifications Maintains the latest standards of technologies to provide appropriate IT solutions that meet the customer’s requirements. Familiarity with Microsoft, Citrix, VMware, and other major software vendors' products. Experience with Cisco, Fortinet, Palo Alto, and other major network vendors' devices. Knowledge of Unix/Linux and Windows server operation and maintenance. Understanding of security software and solutions for servers and PCs. Familiarity with Local and Wide Area Network technologies. Knowledge of virtualization and storage technologies. #J-18808-Ljbffr Interplace, Inc.
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